Contacts
Contact details for VSIR and each distributor
VSIR Revision Suggestions
Users and other interested parties may submit comments or suggestions to support the development and effective application of the Rules.
Submissions must relate directly to the content, intent, or application of these Rules and must reference the relevant clauses where applicable. All correspondence is to be directed to the Service & Installation Rules Management Committee in accordance with Clause 2.7 (VSIR Management Committee Contact).
Matters relating to distributor costs, day‑to‑day operational practices, connection issues, or complaints are outside the scope of this process and must be raised directly with the relevant distributor via their website.
Submissions that do not support the clarification, interpretation, or effective application of the Victorian Service & Installation Rules (VSIR) will not be considered or responded to.
AusNet
General Enquiries
Phone: 1300 360 795 (8am to 5pm, Monday to Friday)
Email: customersupport@ausnetservices.com.au
New Connections
Phone: 1300 360 795 (8am to 5pm, Monday to Friday)
Email: Customer.Connect@ausnetservices.com.au
EnergyConnect Portal (Applications for Projects, New Connections, Solar)
https://portal.ausnetservices.com.au
VSIR Compliance
Email: VSIRcompliance@ausnetservices.com.au
Faults & Emergencies
Phone: 13 17 99 (24 hours a day, 7 days a week)
Area of Supply
Website www.ausnetservices.com.au
Refer to road directories for boundary details
CitiPower
General Customer Service
Phone number: 1300 301 101
Website: www.citipower.com.au/contact-us/general-enquiry
New Connections
Phone number: 1300 301 101
Email address: www.citipower.com.au/contact-us/general-enquiry
VSIR Compliance
Phone number: 1300 132 894 between 0800
and 0930 weekdays, or Via eConnect technical enquiries:
Customer Projects
Via: customer.portal.powercor.com.au/mysupply/CIAWQuickCalculator
Faults & Emergencies
Phone number 24hrs: 13 12 80
Jemena
New Connections
Phone number: 1300 131 871
Email address: networkconnections@jemena.com.au
VSIR Compliance (Electrical Professionals Only)
Phone number: 1300 855 824
Email: zinfrajencpo@jemena.com.au
Faults & Emergencies
Phone number 24hrs: 131 626
Powercor
General Customer Service
Phone number: 13 22 06
Website: www.powercor.com.au/contact-us/general-enquiry
New Connections
Phone number: 13 22 06
Email address: www.powercor.com.au/contact- us/general-enquiry
VSIR Compliance
Phone number: 1300 360 410 between 0800 and 0930 weekdays
Or Via eConnect technical enquiries: econnect.portal.powercor.com.au/customer/loginpage
Customer Projects
Via: customer.portal.powercor.com.au/mysupply/CIAWQuick Calculator
Faults & Emergencies
Phone number 24hrs: 13 24 12
United Energy
Faults & Emergency
Phone: 132 099
United Energy’s online connection application service for all supply connections.
Register & Login: myenergy.ue.com.au
New Connections
Email: ConnectionsEnquiry@ue.com.au
VSIR Compliance
Phone: 1300 275 804 (#4) 7:30am to 9:00am
Email: VSIRcompliance@ue.com.au
REC 24/7 helpline
Phone: 1300 275 804
